FREQUENTLY ASKED QUESTIONS
Are refunds possible? (Refund policy)
Yes. According to Emergency Ordinance no. 34/2014 (Romania), purchased products can be returned in their original packaging and in the same condition in which they were received, within 14 days of receipt, without penalties and without providing any reason.
If signs of use or wear are detected, we reserve the right to refuse the return.
If the original packaging is not returned, a penalty of 10% of the paid value will be charged. You are directly responsible for the reduction in product value due to handling that exceeds what is necessary to determine the characteristics and functioning of the products.
If we find that the product has diminished in value due to use, missing packaging, or labels, we may decide to return only a partial amount and reserve the right to refuse products with evident signs of wear. Products can only be returned with attached labels and without signs of wear or washing!
The return of the products will be at the client's expense, using the same delivery service that was used for shipment. The client can request either a refund or a replacement with a compliant product. If VOID THREAD cannot replace the product with a compliant one, the value of the product will be refunded within 14 days of the return.
You have the right to withdraw from this contract without providing any reason, within 14 calendar days. The withdrawal period will expire 14 days from the day you or a third party, other than the carrier and indicated by you, takes physical possession of the last good.
To exercise your right of withdrawal, you must notify us (voidthreadsupp@gmail.com). To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract with an unequivocal statement (e.g., a letter sent by email).
To meet the withdrawal deadline, it is sufficient to send the communication regarding your exercise of the right of withdrawal before the withdrawal period expires.
Products made to the consumer's specifications or clearly personalized, as stated in Emergency Ordinance no. 34/2014 (Romania) on consumer rights in contracts concluded with professionals, Article 16, point c, are excluded from the right of withdrawal.
How are the packages sent? (Delivery Policy)
All our orders will be delivered either via courier or through personal handover, as agreed with the buyer. Delivery may take up to 14 working days.